Last updated: 2025/12/24
This Refund Policy explains how refunds, cancellations, and subscription changes are handled by klearPoint (“Company”, “we”, “us”, or “our”) for the use of our website, applications, and services (collectively, the “Service”). By purchasing or using the Service, you agree to this Refund Policy.
1. Subscription-Based Services
Our Service is provided on a subscription basis (monthly or annual). Subscription fees are charged in advance at the beginning of each billing cycle.
Unless otherwise stated in writing, all subscription payments are non-refundable.
2. Free Trials
If we offer a free trial:
- You may cancel your subscription at any time during the free trial period.
- If you do not cancel before the trial ends, your subscription will automatically convert to a paid plan and you will be charged accordingly.
- No refunds will be issued for charges incurred after a free trial ends.
3. Cancellation Policy
- You may cancel your subscription at any time through your account dashboard or billing portal.
- Upon cancellation, you will retain access to the Service until the end of your current billing period.
- No partial refunds or credits are provided for unused time.
4. Refund Exceptions
Refunds may be considered only in the following limited circumstances:
- Duplicate charges made in error
- Charges caused by a verified technical billing issue
- Refunds required by applicable consumer protection laws
All refund requests are reviewed on a case-by-case basis and are granted at the sole discretion of the Company.
5. Usage-Based & Credit Purchases
If the Service includes usage-based pricing or credit packages:
- Purchased credits are non-refundable and non-transferable.
- Unused credits expire according to the plan terms and will not be refunded.
6. Third-Party Fees
We are not responsible for fees charged by third-party platforms, payment providers, or social media services, including ad spend, platform charges, or account suspensions.
7. Chargebacks & Disputes
Initiating a chargeback without first contacting us may result in immediate account suspension or termination.
If you believe a charge is incorrect, please contact us so we can resolve the issue promptly.
8. How to Request a Refund
To request a refund (if eligible), please contact us with:
- Your account email
- Transaction ID or invoice number
- Reason for the request
Requests should be sent to:
Email: [support@klearpoint.com]
9. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting on our website.
10. Contact Information
For questions regarding this Refund Policy, please contact:
Company Name: KlearPoint
Email: [support@klearpoint.com]
This Refund Policy is provided for general informational purposes and does not constitute legal advice. You should consult a qualified legal professional to ensure compliance with applicable laws.